Based on a strong heritage in business process management, BWise delivers a truly integrated and proven GRC platform.
With this platform, BWise supports an organization to track, measure and manage key organizational risk in one integrated system. By doing so, BWise helps customers to be truly in control by sustainably balancing their performance and risks. BWise also enables it customers to increase corporate accountability; strengthen financial, strategic and operational efficiencies; and maximize performance, while understanding risks. Using BWise, organizations are able to comply with regulations such as Sarbanes-Oxley, ISAE3402/SAS-70, PCI, Solvency II, Basel II and III, Dodd-Frank, ISO-standards, European Corporate Governance Codes and many more.
BWise provides for the GRC needs of hundreds of customers, worldwide, across all industries. Customers include AEGON, AngloGold Ashanti, Connexxion, Health Alliance Plan (HAP) of Michigan, LeapFrog, Liebherr, Marathon Oil, Southern Company, Swiss Life, TNT and Transcontinental. BWise has offices in the Netherlands, United States, Germany, France and the United Kingdom.
For our headquarters in Rosmalen, the Netherlands, we are looking for a Junior BI Customer Support Consultant
Every consultant must be able to handle the coordination, documenting and processing of any first and second line incident in such a way that the functional or technical administrator that issued the call can use the BWise application in the best possible way. If needed he will provide a work-around while the software is modified by the development team
Key responsibilities
- Call intake
- Analysis of the request/ problem based on the delivered information (first line evaluation), clarify the issue if unclear and request additional information in case required
- Reproduction of change requests (software problems or new functionality requests)
- Provide detailed help to the customer
- Log all calls into our CRM system
Requirements
- <1 year experience or strong interest in: Business Intelligence, Process Management, Internal Control, Risk Management
- < 1year experience as a 1st line support consultant
- Knowledge of MS SQL Server, Oracle DB, SQL and/or Crystal Syntax is preferred.
- Good communicator
- Take ownership
- Excellent telephone skills
- Excellent English verbal and writing skills
- Any other language would be a big plus (preferably Dutch, French, German and/ or Spanish)
- Stress Resistant
- Independent
Career possibilites
Form this position you can grow into a BI or Product Consultant role within 2 years.
What do we offer?
BWise offers a challenging, dynamic international work environment with a competitive salary, bonus and a comprehensive benefits package. BWise is a company where you can make the difference.
Interested?
Please forward your motivation and resume to BWise, Attn. |
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